You’ve taken the time and gone to the expense of hiring people in order to create leverage in your business—that’s the good news. The question is, “How can you maximize that leverage?” Well, as you’ve probably already discovered, there are a number of factors that...
read moreModeling
How to Create a Culture of Excellence
While very few business owners would ever say, “I don’t want a culture of excellence,” the reality is that very few businesses actually do create a culture of excellence. If you don’t believe me, just think through how many customer service...
read moreHow to Avoid Killing Your Business
If you were to pick one thing that could kill your company, business, and/or organization fast, what would that one thing be? Would you pick … A bad strategy (or lack of a strategy) An arrogant or difficult leader/boss A change in the economy A lack of teamwork...
read moreWhat Standard Are You Setting for Your People?
As you know, people do what people see. We can argue about whether that’s fair or not, but fairness is irrelevant to this conversation. Your people (whether you call them your staff, direct reports or employees) are, for good or for bad, a reflection of you. So,...
read moreThe Two Keys to Changing The Culture of Your Business (or Organization)
Simply put, if your business or organization isn’t growing, you have a culture problem. In other words, businesses don’t plateau or decline for no reason at all. There’s always a reason. And usually it’s a culture problem. Assuming that you’re the leader of your...
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