You want your employees to perform at an “excellence” level. You want them to deliver excellent work—both externally to your customers as well as internally with any work product produced for you or anyone else inside your company. The question is,...
read moreExcellence
Is “Good Enough” Holding Your Company Back
Have you ever been stuck trying to figure out what’s holding your business back? As you look around, you can’t find anything bad. You have a good team of people. You have a good product and/or service. You have good customer service. You have good marketing in place....
read moreHow to Create a Culture of Excellence
While very few business owners would ever say, “I don’t want a culture of excellence,” the reality is that very few businesses actually do create a culture of excellence. If you don’t believe me, just think through how many customer service...
read moreWhat Standard Are You Setting for Your People?
As you know, people do what people see. We can argue about whether that’s fair or not, but fairness is irrelevant to this conversation. Your people (whether you call them your staff, direct reports or employees) are, for good or for bad, a reflection of you. So,...
read moreMy Favorite Steve Jobs Quotes on Life and Work
Like most I’m saddened by the loss of Steve Jobs. I’ve been an Apple fan since 1982 when a professor from Michigan State, Norm Bell, gave me the opportunity to play on the Lisa (the precursor to the Mac). As I thought about how to best honor Steve and his...
read moreThe Number One Secret to Creating a Fast Growth Culture
If you could pick one thing that would accelerate the speed of growth for your business or organization, what would that one thing be? Or to put it another way, if you had to narrow everything you know about business and growth down to one thing, what would that one...
read moreWhat’s Your Service Recovery Procedure?
If someone on your staff makes a mistake or you promise to deliver something on a certain date, and that doesn’t happen—what’s your service recovery procedure? Even if it isn’t your fault, what can you do to recover from that? If you don’t have a recovery process in...
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