How to Lead Better Meetings (using Personality Temperaments)
Have you ever been frustrated that your meetings aren't as productive as you'd like them to be? Or that the people who are attending them aren't as engaged or energetic as you'd like them to be? Well, if you have, then you'll want to watch this video for a secret to...
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What Do You Need to Stop Doing to Grow Your Business
The natural tendency for most owners and CEOs of SMBs, who want to grow their businesses (or organizations) is to keep adding more and more to their plates. Every new book or conference or webinar suggests a new tactic that can “help grow your business,” so they keep...
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What’s Your Service Recovery Procedure?
If someone on your staff makes a mistake or you promise to deliver something on a certain date, and that doesn’t happen—what’s your service recovery procedure? Even if it isn’t your fault, what can you do to recover from that? If you don’t have a recovery process in...
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